- All shades are handmade to order in the UK and sent within 14 working days.
- Once your shade is complete, it will be wrapped in protective packaging & packed in a strong double-walled box.
- We'll then send it to you via Royal Mail 24 or in the case of oversize or bulky items, PARCELFORCE.
- The majority of our accessories are in stock, ready to go - Orders for accessories ONLY will be dispatched within 3-5 working days.
- (On the rare occasion that an item is out of stock, we will inform you straightaway & advise of an estimated delivery date.)
- Accessories ordered at the same time as shades will be sent altogether once the shades are ready.
Due to the fragile nature of our products, we only ship within the UK.
DELIVERY TO AGENTS
If you instruct us to deliver to an agent or carrier (first address) for onward transmission overseas or another uk address, the delivery will be considered as complete on delivery of the item to the first address. Any damage must be reported to us within 48 hours of that delivery or you accept that the damage occurred with the subsequent carrier and we accept no liability.
We supply our products to trade customers only. All orders are classified as B2B business transactions & are non-returnable.
Every product we sell is of the best quality & we take care to package all orders in a safe & secure manner. Sometimes, however, items can get damaged in transit. In the event of this happening, we will make every effort to rectify the situation.
When you receive your goods, please check them immediately. Any transit damage must be notified to us within 5 working days of receipt of your order. (Please retain all packaging) Claims for damage will not be accepted beyond this time.